The Solution – iToll App

iDiggApp’s patented-pending mobile application called, iToll. It is not a commercial off-the-shelf product and is the only mobile app on the market (App Store and Google Play) serving thousands of highly satisfied account holders of multiple toll agencies. It is empowered by our intelligent web technology, which processes, encrypts and transmits the account holder’s private information in a controlled environment.

Compliance with Law and Other Standards

iToll performs its the specified service requirements in accordance
with all applicable federal and state laws, standards, rules, and regulations,
including, but not limited to:
1. Texas Transportation Code, Chapter 228, Subchapter B, Use and
Operation of Toll Projects or Systems and 43 TAC § 27.82
2. Department of Information Resources (DIR) Information Security Policies
apply to this procurement. Texas State Information Technology Policies
may be reviewed at www2.dir.state.tx.us/Pages/Home.aspx

CSC System

iToll also supports third party vendors, financial processing (such as credit cards, and electronic funds transfer (EFT)) and financial reconciliation with interoperable partners and with concessionaires.

Business Functionality Approach
iDiggApp will provide your organization with a clear description of its approach to your team structure, how it will interact between your prime and any subcontractors as well as your staff.

System Technical Approach

iDiggApp will describe its approach and ability to meet the technical requirements as specified in your Technical Provisions, which will include requirements traceability matrix (RTM) with us indicating which requirements are present in a current, production system and which are configurable.

System Development, Implementation, and Transition Approach

iDiggApp will provide a clear description of its approach and ability to meet the system development and implementation requirements as specified in your Technical Provisions. We will also address the following:
1. Testings including tools, methods, and processes.
2. Data and system transition processes.

Quality Assurance Approach

iDiggApp will provide a clear description of its and processes used to ensure quality deliverables, and a description of our comprehensive, continuous, and measurable quality assurance program. The program will include, at a minimum:
1. Strategies and processes to promote quality.
2. Policies and procedures to periodically measure and report quality
performance to your organization throughout the term of the contract.
3. Controls to be used within the project to assure quality and consistency throughout the term of the contract.

System Maintenance Approach

iDiggApp will provide a clear description of its approach and ability to meet the system maintenance requirements as specified in the solicitation.

Business Continuity and System Disaster Recovery Approach

iDiggApp will submit a business continuity and system disaster recovery approach describing its strategies for meeting the specifications in the event the its service is interrupted. The plan shall detail the its backup and recovery process.